Check-in/out: Check-in is at 2 PM, and check-out is at 11 AM. If you arrive early or need a late departure, feel free to drop off your luggage between 9 AM and 3 PM – our team will be more than happy to assist you!
Occupancy: Our cozy spaces accommodate 2 Persons per Bedroom. An extra bed request would be based on availability.
Security Deposit: We kindly request a refundable security deposit before your stay to cover any potential damages. You’ll get this back on your check-out date.
Pets and Durian: As much as we love pets and durians, our property isn’t suitable for them. A violation fee will apply. Thank you for understanding!
*and for Cemagi Townhouses you can bring your pet however the additional 2M will require upon check-in for additional cleaning fee
Quiet Hours: To keep the peace, please keep noise to a minimum after 9 PM.
Prohibited Items: We have a strict no-drug policy.
No Smoking: Our property is smoke-free. A deep cleaning fee of IDR 1 million will be charged for any violations.
No Parties/Events : We kindly ask that guests do not host parties or events, including bringing DJs, loud music, or external speakers. To maintain the peaceful ambiance of our resort, violations of this rule will result in an additional charge equivalent to one night’s stay.
Electricity: For stays under 28 nights, electricity is included. For longer stays, electricity is not included. Please contact our team for top-up assistance.
Belongings: Please use the safety box for your valuables. We’re not responsible for any missing items, so better safe than sorry!
Children Policy: Children aged under 12 years who share a bed with their parents stay free of charge. For children 12 years old above will be required to book an extra bed prior in advance.
Advertising: Conducting Commercial photography and videography should get management approval.
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